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Submitting your tip-off or indication to ACM

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Is a firm not playing by the rules? Are, for example, your competitors concluding agreements regarding prices or customers? If so, please let us know. You can do this anonymously as well. Your tip-off can help us track down violations. Consumers may contact ConsuWijzer You are considered a consumer if you purchased a product or a service, and this …

Confess your involvement in a cartel

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Have you made arrangements with your competitors? Or do you exchange information, for example about prices, markets, customers or contracts? If so, your activities are then considered a cartel. Cartels harm consumers and other companies. That is why the Netherlands Authority for Consumers and Markets (ACM) takes actions against cartels. One …

Submit tip-offs anonymously

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Do you have valuable information for us, but you will be personally at risk the moment it becomes known that you have helped ACM obtain this information, for example, you might lose your job, your supplier might no longer be interested in doing business with you, or you might lose customers? In that case, you may submit your tip-off anonymously to …

Tip off

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Please note that, while you may submit your tip-off or complaint to us in English, we can only give you advice in Dutch. …

Consumer education: ACM ConsuWijzer

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By informing consumers, ACM can prevent problems, tackle areas of concern, and promote competition. Consumers who know their rights and take action stimulate companies to play by the rules and do their best. Through consumer information portal ACM ConsuWijzer, ACM educates consumers about their rights. Using campaigns, information and other tools, …

IRG Rail

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Rail transport is increasingly taking on an international dimension. More than 80% of Dutch freight rail transport is cross-border transport. For a trading nation as the Netherlands, with major ports such as those in Rotterdam and Amsterdam, it is vital that we agree on common rules at a European level. This will make free movement possible …

Our people

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Over 500 professionals work at the Netherlands Authority for Consumers and Markets (ACM). What is our mission? It is creating a level playing field for businesses, and informing consumers so they will stand up for their rights. Finding the best solution to the complex problems that ACM detects is not an easy task. When tackling these problems, all …

Organizational structure

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Board The Board of ACM consists of 3 members. Corporate departments Policy and Communications Department Office of the Chief Economist and ACM Academy Taskforce on Data and Algorithms Corporate Services Department Legal Department Regulatory departments Consumer Department Energy Department Telecommunications, Transport and Postal Department …

International cooperation - energy

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The Netherlands Authority for Consumers and Markets (ACM) makes sure there is competition on the energy market. Competition delivers benefits to consumers. Because of competition, many energy companies seek to be the best and the most affordable. As a result, consumers have more choice. Read more about the energy wholesale market (in Dutch) The …

International cooperation – consumer protection

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Organizations that take action against violations of consumer protection regulations increasingly have to cooperate, not just at a national level, but also at an international level. Consumer markets more and more often extend beyond national borders. What does ACM do within Europe for consumers? ACM is a member of the European cooperation body …

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