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International cooperation

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The Netherlands Authority for Consumers and Markets (ACM) work closely together with fellow regulators and other agencies outside the Netherlands. Consumer problems and business problems do not stop at the border. The Netherlands has an open economy. International trends and developments greatly influence our economy. Cooperation is focused on the …

Annual reports

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ACM publishes all of its annual reports on a dedicated website. You can find all of our annual reports below. 2023 Annual report 2022 Annual report 2021 Annual report 2020 Annual report 2019 Annual report 2018 Annual report 2017 Annual report 2016 Annual report 2015 Annual report 2014 Annual report 2013 Annual …

International cooperation – consumer protection

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Organizations that take action against violations of consumer protection regulations increasingly have to cooperate, not just at a national level, but also at an international level. Consumer markets more and more often extend beyond national borders. What does ACM do within Europe for consumers? ACM is a member of the European cooperation body …

International cooperation – telecommunication and postal services

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The Netherlands Authority for Consumers and Markets (ACM) cooperates with regulators in other countries in areas such as electronic communication and postal services. Telecommunication All EU Member States have a so-called National Regulatory Authority (NRA) that oversees electronic communication. In the Netherlands, this is ACM. The NRAs and the …

Our people

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Over 500 professionals work at the Netherlands Authority for Consumers and Markets (ACM). What is our mission? It is creating a level playing field for businesses, and informing consumers so they will stand up for their rights. Finding the best solution to the complex problems that ACM detects is not an easy task. When tackling these problems, all …

Organizational structure

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Board The Board of ACM consists of 3 members. Corporate departments Policy and Communications Department Office of the Chief Economist and ACM Academy Taskforce on Data and Algorithms Corporate Services Department Legal Department Regulatory departments Consumer Department Energy Department Telecommunications, Transport and Postal Department …

Bestuur

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Het bestuur is eindverantwoordelijk voor alle besluiten van de Autoriteit Consument & Markt. De bestuursleden worden door het ministerie van Economische Zaken benoemd, maar zij zijn onafhankelijk in hun besluitvorming. Elk bestuurslid heeft een eigen …

Authority for Consumers & Markets

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View all publications. …

International cooperation - energy

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The Netherlands Authority for Consumers and Markets (ACM) makes sure there is competition on the energy market. Competition delivers benefits to consumers. Because of competition, many energy companies seek to be the best and the most affordable. As a result, consumers have more choice. Read more about the energy wholesale market (in Dutch) The …

International cooperation – transport

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Rail transport is increasingly taking on an international dimension. More than 80% of Dutch freight rail transport is cross-border transport. For a trading nation as the Netherlands, with major ports such as those in Rotterdam and Amsterdam, it is vital that we agree on common rules at a European level. This will make free movement possible …

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