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Complaints about ACM

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The Netherlands Authority for Consumers and Markets (ACM) aims to do its work with the best possible care. However, do you feel you were nevertheless treated incorrectly? If so, you have the opportunity to file a complaint. Finding a solution As soon as we receive your complaint, we will start examining what appears to be the issue. We will first …

Reporting spam to ACM

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Have you received spam? And has it caused you inconvenience? File a report with the Netherlands Authority for Consumers and Markets (ACM). We are able to deal with spammers who distribute unwanted messages from the Netherlands. Fines can be as high as EUR 900,000. Why file a report? In order to be able to deal with spammers, we need evidence. And …

Legal advice

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Are you a business or business owner, and do you have any questions about competition rules or consumer rights? Or would you like to submit a tip-off or complaint to ACM? You can reach us by calling +31-70-7222-000 from Monday through Friday between 8:30 am and 5:30 pm. Are you a consumer? Do you have questions or problems regarding a non-business …

Information for companies and individuals on how to pay fines

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Has the Netherlands Authority for Consumers and Markets (ACM) imposed an administrative fine on you or your company? If so, please note it is important that you pay your fine on time. If you fail to do so, you may face additional charges. The procedure for payment and how to prevent additional charges is explained below. Within what period should …

Klacht over de ACM - formulier

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Heeft u een klacht over de werkwijze van Autoriteit Consument & Markt en/of haar medewerkers? Gebruik dan onderstaand formulier. Gaat uw melding over een andere organisatie dan de ACM? Gebruik dan het Tip ons formulier . We willen u graag kunnen bereiken voor de behandeling van uw klacht. Lees hier wat de ACM doet met uw persoonsgegevens . (Opent …

Privacy & toezicht in de zorgsector

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De ACM heeft wettelijke taken bij het toezicht in de zorgsector. Om deze goed uit te kunnen voeren, ontvangt de ACM de declaratiegegevens die zorgverleners bij zorgverzekeraars en zorgkantoren hebben ingediend. Deze declaratiegegevens worden in opdracht van de zorgverzekeraars verzameld door Vektis . De ACM gebruikt deze gegevens om statistische …

2018-2019 ACM Agenda

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The Netherlands Authority for Consumers and Markets (ACM) has chosen four topics for its 2018-2019 Agenda, these are: The digital economy Energy markets in transition Prescription drug prices Ports and transport We have chosen these topics based on complaints filed with ConsuWijzer, consultations with businesses and consumer organizations, and on …

2018 ACM Conference

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On April 26, 2018 the Netherlands Authority for Consumers & Markets celebrated its five-year anniversary. On this occasion, we also said farewell to our Chairman, Chris Fonteijn. …

Program

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On April 26, 2018 the Netherlands Authority for Consumers & Markets (ACM) celebrates its five-year anniversary. On this occasion, we also say farewell to our Chairman of the Board, Chris Fonteijn. The Digital Economy – Friend or Foe? The digital economy offers exciting opportunities and options. But do consumers understand what companies do with …

Blockchain: promises and perils - No more seats left

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Blockchain is thought by many to have immense potential, as it may transform the fundamental structures of our society in a decentralized digital realm. But now, the dust of the initial blockchain and cryptocurrency mania is settling down, and more and more criticisms are expressed with respect to the technology’s impact. In this session, we aim …

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